Customer Service: United Tai Chi digest 2/5/14

customerservice

  • Some tips I read this weekend on how to build meaningful relationships in a wellness-based business or organization include the following: Reveal your authentic self, be a good listener, show interest (in students’ activities/hobbies/pets, etc), find ways to remember things that students or clients tell you, be of service, celebrate your students’ occasions, and stay in contact.  Walk with me if you will through those gems, from a United Tai Chi history. Our instructor Christian has never been shy about motivators that got him started with internal arts, woodsy encounters (fugitives and the call of nature), cinematic preferences (“Kung Pow: Enter the Fist”) and the types of food that he likes (mostly “breakfast, lunch and dinner”). Listening …well having heard some of his students hold court on war history books, hiking, previous teachers, gardening, weather satellites, Vermont crime, commuting, road conditions, General Motors, yoga, Keith Urban, NCIS, social media, or past employers would certainly qualify him. Showing interest …the soap maker and local farmers markets, collegiate Tai Chi club activity, the music of a student’s son, syzygy and celestial body alignment, Ikebana, charitable organization entrepreneurship.  Remembering things…well let’s just say that is a little more my specialty, though he does try to remember what a valuable asset his PR & admin coordinator is (still reading? Cool). Seriously though he knows his Wakulla Springs workshop mates from year to year, who needs help in what postures, who wants to shout out answers too fast, who does or doesn’t like some added qigong with their tai chi, who has a joint injury, and where the bacon is.  Service… a condolence message on the loss of a loved one,  a ride after an injury or accident, deer meat, a loaned book or video, Angel Tree gift transporter, Golden Lotus qigong review time, introductions, and thesis consultation.  Celebrating occasions …. a birthday acknowledgement (shout out to Jane G this week), holiday breakfast party, welcome back from long trip away, World Tai Chi & Qigong Day, pre-trip training DVD night.  Continuous contact … well I also like to think that is a joint effort that includes myself on board the ride of Emails, newsletters, texts, phone calls, social media messages; but also Christian’s in person individual attention to every student with questions or insights.  I want to thank Keeley Mitchell from Zi Living, LLC for putting these relationship building tips into a list for me to see in black and white, thus helping us to know we are on the right path. If any of our readers with a wellness organization want to share a story on how you are connecting with your students, include it in the comments section of this WordPress newsletter.    

 

  • Shares/Finds: Blogger  http://mytaichijournal.wordpress.com/2014/01/31/film-friday-newtons-laws/ on how Newton’s Laws help us understand how bagua and tai chi can be used as a martial art.

 

  • Wrap-up of recent classes:  Watery bones, double weightedness discussion, receiving and redirecting, and welcomed 4 new students to the afternoon class! Thursday (class 1) – thirteen postures, student leaders, and some foot work review for Apparent Closing.  And (class 2) more detail work on Wild Horse Shakes its Mane and Fair Lady Works the Shuttle for part 3 of Yang 108.

 

  • Student News & Events: Thanks Marie for the nice Email. Marcia Z says hello and has been visiting family in Lancaster.  Ray C has been away traveling to more tropical temperatures recently. Steven wanted to share that on Friday 2/7 at West Chester University (Philips Hall) there is a Chinese New Year celebration; see Steven for details.   Stay tuned for a couple of sample trial Tai Chi classes at Eat Drink OM Yoga Café in West Chester soon  http://www.eatdrinkOM.com  Sifu Huang has as a weekend seminar at Boston Healing Tao Feb28-March 1 in Somervile MA, details here https://www.wepay.com/events/master-huang-march-2014  Thanks Shannon R  [Chinese Tao] http://en.gravatar.com/chinesetaoistarts  for ‘liking’ our WordPress blog last week “Passport”.  Welcome kung fu competitor Bruno @HBK2798 in San Diego , @tonygetson, and Chinese KungfuWush @sifubinh  from Massachusetts to our Twittersphere and John M a hockey player to our WordPress subscribers.  Facebook fans of the day, South American flavor: Patricia G from Ecuador who is multi-lingual; and musician Patrick H of Chile.

 

 

  • Weekly Schedule:   

 

MORNINGS

Lionville YMCA  … 100 Devon Drive  Exton PA

Mon, Weds, Fri

7:30 AM

AFTERNOONS

Eagleview YMCA …699 Rice Blvd  Exton PA

Tues, Thurs

4:45 PM

Thursday Night

Lionville Natural Pharmacy    309 Gordon Dr Exton

[90 min., small   class attention, Tai Chi

 *$25 drop in   rate]

Thursday

 

7:00 PM

Monday night

 

Chester County Night School, Tai Chi class

820 Frank Rd in West Chester

Pre-pay,   6-7 week . Next new session in March http://www.chestercountynightschool.org

Monday

 

7.30 PM

Coming   Soon

Tai Chi classes at Eat Drink OM Yoga Café

124 E. Gay St in West Chester

(pending)

 

  

  • Follow these links to our social media presence on the web:

FACEBOOK   http://www.facebook.com/UnitedTaiChi.chesco

TWITTER       http://www.twitter.com/unitedtaichi 

WORDPRESSS weekly newsletter blog  http://www.unitedtaichi.wordpress.com

PINTEREST   http://www.pinterest.com/unitedtaichi

 Have a great week, and may all your armpits have tuna sandwiches.

Kathleen Rice     unitedtaichi@gmail.com     

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3 thoughts on “Customer Service: United Tai Chi digest 2/5/14

  1. Ray Chevallier

    In the vein of listening, I would like to add a shout-out to Madge, the Palmolive manicurist who is our relaxed-hands role model. (Who knew?) It leads me to wonder what Mr. Whipple can teach us.

    Reply
  2. Pingback: Power Down: United Tai Chi digest 2/12/14 | United Tai Chi

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